TECHNICAL & WARRANTIES

DETAILS

 WARRANTYUNDERLAYSFIRE TESTSLIP TESTINSTALLATIONMAINTENANCE
HERITAGE

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HAMPTON

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AUSTRALIAN
COLLECTION

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ECO RANGE

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SPC VINYL

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LAMINATE

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Harmony Timber Floors warranty the installation of flooring installed via the Floating Method of Installation for a period of 2 years from the date of completion of the works. For timber flooring installed via the Glue-Down Method of Installation, the warranty period is in accordance with the QBCC requirements.

Harmony Timber Floors are not responsible for providing accommodation for any length of time to clients in the event of a warranty claim is made and repair is required. All efforts will be made in the event of a warranty repair to act in a timely fashion in order to ensure the repair is carried out successfully with minimal inconvenience to the client.


DOWNLOADS AVAILABLE FOR INSTALLATION

 

FLOORING INSTALLATION GUIDE FOR TIMBER FLOORS (1.3MB)
 
FLOORING INSTALLATION GUIDE FOR HYBRID SPC VINYL FLOORS(12MB)
 
INSTALLATION GUIDE FOR SEALER FOR GLUE-DOWN FLOORS   (90 KB)
 
HOW TO INSPECT YOUR TIMBER FLOORS (1.38 MB)
 
CLEANERS FOR OIL FLOORS (401 KB)
PARQUETPRO – TECHNICAL CLEANING FOR ALL RANGES (357 KB)
 
RETURN POLICY

ALL GOODS CAN BE RETURNED WITHIN 3 MONTHS OF PURCHASE.
 
A.    NO CHARGES WILL BE LEVIED.
 
B.     GOODS MUST BE IN GOOD CONDITION AND IN ORIGINAL PACKAGING, UNOPENED.
 
C.    ORIGINAL PURCHASE RECEIPT IS REQUIRED.
 
D.    GLUE CANNOT BE RETURNED AFTER 30 DAYS, AS IT HAS A SHORT SHELF LIFE.
 
E.    DISCONTINUED OR SPECIAL OFFER GOODS CANNOT BE RETURNED.
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